“Holes in the schedule is the #1 thing that costs us money.” If we’ve heard that once from a client, we’ve heard it a million times. There is a way you can fight back and fill your practice’s schedule. Lots of ways, in fact. You won’t lose that revenue you’re counting on. You won’t lose any sleep over it either.
It takes an average of eight minutes to schedule an appointment on the phone. Eight minutes! That’s nuts. It just isn’t practical for patients. SR Schedule provides 24/7 online scheduling that integrates with your schedule and can be completely customized. A link to SR Schedule can be placed on your website, online listings, social media pages, and in emails and text messages. That’s right—put it anywhere, and make scheduling better for patients and staff.
The wait to get an appointment is one of patients’ biggest complaints. What’s the best way to deal with that and keep your schedule full? Keep a wait list of patients who want to be seen as soon as possible. When cancellations happen (as they do), Solutionreach can send an ASAP Wait List Message to patients on the list and fill that opening. Bam! Happier, healthier patients.
The truth is some patients will still miss appointments no matter how good the reminders are. It happens, but that revenue doesn’t have to disappear. Solutionreach Missed Appointment Messaging automatically sends a message to patients who miss a scheduled appointment. These messages can be customized by the practice and can contain a link to schedule online, making rescheduling a snap.