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Your success is our top priority.

From onboarding to ongoing success,
we are obsessed with providing the best customer experience.

What’s the Solutionreach commitment to customers?

Simple. We're committed to helping each and every practice get the most out of our products and services so they can create the best patient experience possible.

Access

        

First and foremost, know that we're here for you. In fact, we're so dedicated to your success that our leadership team is ready to support you as well. Reach out to them with questions or feedback.

 

josh-profile

 Josh Weiner, Chief Executive Officer
josh@solutionreach.com
Dan2

 

 Dan Simenc, Chief Revenue Officer
dan@solutionreach.com

Onboarding

No practice intimidates us. We’ve seen so many different situations that there’s no such thing as a curveball. We’ve used our experience with over 52,000 practices to create an onboarding and ongoing process that works. So, once you decide to partner with Solutionreach, a success coach will guide you through FastTrack™ to get you up and running using our proven onboarding success formula. Trust us on this. We have onboarding reps who have individually worked with as many as 800 practices to start their Solutionreach journey. 800!

Support

  

We’re confident you won’t need us very often, but when you do, we’ll be there.

  • Phone and live online chat support Monday – Friday from 6:00 a.m. – 5:00 p.m (Mountain Time).
  • 24/7 access to:
    • Customer community with over 650 how-to articles and videos.
    • Submit a case to receive help.
    • In-product guided walkthroughs to get the most out of Solutionreach and learn about new feature releases.
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Ongoing Customer Success

  
Customers have access to many resources for ongoing success:
  • Annual Virtual User Summit
  • Needs analysis and value alignment
  • Usage-based suggestions to improve value
  • Product/feature release notifications

For our larger customers, we have a named team of support staff ready to assist you. Our customer success managers partner and proactively work with you to identify goals and line up resources to get you on the path to success!

Solutionreach Provides Revolutionary Customer Success

Dr. John Flucke from Lee’s Summit Missouri, shares his experience with Solutionreach’s customer service.

 

Education

  

Our work isn’t over once the onboarding process is finished. Stay up on the latest trends and best practices with:

  • Solutionreach blog: The best patient relationship management blog has 20,000 subscribers for a reason. Sign up so you can stay up-to-date on the latest trends.
  • Webinars: Watch for invitations to regular educational and product webinars that provide the latest best practices for patient relationship management and using Solutionreach. Or watch past webinars to get tips now.
  • SolutionTeach Virtual Summit: Don’t miss this annual event where experts from Solutionreach share the latest news from the industry, product roadmaps, and demos. Check out the most recent event to learn more.
  • Newsletters: Be sure to read the regular customer newsletters and product news when they hit your mailbox for updates on new features and marketplace partners.

Discover the secret sauce of patient satisfaction

Compassion based care has been found to have an astounding effect on both patients and practices.

How can you bring compassion back to the forefront of your practice?

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